Transform Contact Center Experiences with Workforce Management

Forge meaningful relationships and enhance customer satisfaction with Workstatus. Elevate interactions, foster engagement, and get transparent experiences with the workforce management software for contact centers.

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Detailed Workforce Analytics For Your Contact Centers

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Boost Profits, Not Costs

Get real-time data to eliminate inefficient practices and control expenses while providing excellent service.

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Optimize Client Retention Rate

Track employee attendance, productivity, and whether they follow the rules. Use this data to show clients the quality of work you deliver.

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Continuous Improvement For All

Gain valuable insights into productivity that will help your teams improve daily, whether working in the office, from home, or in another location.

Empowering Engagement

Get Accurate Picture Of How frontline Teams Spend Their Work Hours

Gain real-time insights into employee activity, ensure peak productivity, and cater to personalized interactions and client retention in the dynamic realm of CX & Contact Centers.

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Smart Time Management

Track agent time spent on tasks, ensuring accurate payroll calculations and schedule adherence for exceptional CX delivery.

  • Optimize task scheduling
  • Reduce time wastage
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Work Activities Management

Keep track of apps & websites visited by your teams to see what they were working on at any given time. This data will give you an additional context into their activities and workflow.

  • Better task oversight
  • Increase project efficiency
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Make Strategic Decisions

Detailed reporting shows each agent’s productivity levels, active hours, top projects/activities, and more. Make better decisions for individuals, teams, or the entire contact center.

  • Data-driven planning
  • Reduce uncertainty
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Save Cost, Deliver Delight

Boosting Profit Margins Through Productivity Analysis

Enhance profitability with Workstatus productivity analysis, optimizing your contact center's efficiency for boosted margins and exceptional customer experiences.

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Agent Performance Statistics

Gain real-time visibility into agent activity, ensuring optimal staffing levels and delivering valuable statistics to enhance customer interactions.

  • Identify improvement areas
  • Enhance accountability
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Build More Efficient Teams

Measure productivity, monitor performance trends, and ensure compliance to showcase your commitment to delivering exceptional service to clients.

  • Improve project outcomes
  • Increase team productivity
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Personalized Productivity Reports

Empower your team with data-driven insights from customizable reports and screenshots, driving continuous improvement and exceptional customer experiences.

  • Data-driven feedback
  • Identify growth opportunities
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Foster Connections

Modernizing Connections With Seamless Technology

Elevate your customer connections through robust technical solutions powered by Workstatus, modernizing your contact center operations for superior efficiency and service.

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Mobile App For On-The-Go Excellence

Empower your projects with seamless communication through the Workstatus mobile app. Keep your clients informed, engaged, and connected with real-time updates on their project progress and interactions.

  • Remote accessibility
  • Real-time updates
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Effortless Integration For Client Data

Integrate Workstatus with your existing CRM and client management tools to centralize information and ensure a smooth data flow, enabling efficient client interactions.

  • Seamless data syncing
  • Streamline your workflows

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GPS Tracking For Location-Specific Services

For clients requiring on-site services, Workstatus GPS tracking ensures accurate location data, enhancing transparency and providing clients with real-time updates on service progress.

  • Real-time location updates
  • Improve service efficiency
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Elevate Customer Experiences

Achieve More Success By Automating CX Work Processes

Elevate CX excellence with Workstatus' transformative capabilities. Harness data-driven insights, streamline operations, and deliver unparalleled customer satisfaction for sustainable business success.

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Eliminate Time Thefts

Ensure seamless operations and client satisfaction with accurate attendance management software for contact centers. Workstatus selfie validation feature guarantees authenticity, instilling confidence in the quality of service.

  • No fraudulent activities
  • Accurate time tracking
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Billing Transparency

Provide clients with clear and detailed timesheets for accurate billing. Workstatus timesheet feature ensures transparency in service hours and activities, building trust and reinforcing client relationships.

  • Error-free invoicing
  • Build client trust
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AI-Powered Dashboard

Experience the power of AI-driven statistics through Workstatus central dashboard. Monitor employee performance metrics in real-time, enabling data-backed decisions and demonstrating a commitment to excellence.

  • Better user experience
  • Accurate data analysis
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Your Path To Success

Get Started With Workstatus

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Download & Install Workstatusâ„¢

Begin your journey by downloading and installing the Workstatusâ„¢ application on your preferred devices: desktops/laptops (Windows, Mac, Linux, and Web) or mobile phones (Android/iOS).

Seamlessly Integrate

Integrate Workstatusâ„¢ into your existing CX tools and workflows effortlessly. Our intuitive integration capabilities ensure that Workstatusâ„¢ becomes an integral part of your operations, enhancing efficiency and providing valuable insights.

Deliver Exceptional CX

Enjoy the power of Workstatus's comprehensive suite of workforce management tools and drive greater customer engagement. From attendance tracking to productivity monitoring and automated billing, experience a revolutionized CX landscape.

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