Table of Contents
Introduction
Operating in today’s dynamic business environment, employee mobility has emerged as one of companies’ most significant issues.
When employees are located at different sites, over-sighting, managing the flow of work, and, more importantly, satisfying customers may be challenging. This is where Mobile Workforce Management, or MWM, emerges.
Did You Know?
Over 70% of companies report increased productivity with Mobile Workforce Management systems.
With the rise of hybrid and remote cultures, companies need to focus on workforce management tools that will help them manage employees effectively. Mobile Workforce Management is not just a solution; it’s an innovation. With mobile workforce management software implementation, businesses can unlock many benefits that significantly enhance productivity and customer satisfaction.
Whether you manage a field service company, a transport enterprise, or any enterprise with a mobile workforce, this blog will teach you everything you need to know about the mobile workforce management system.
Let’s get into it!
Let’s dive in-
What Is Mobile Workforce Management (MWM)?
MWM is a strategy for efficiently managing a large number of employees across several locations so they can best perform their duties.
Source: LeadSquared
MWM specializes in helping those small-big business owners who are involved with jobs that do not take place within the confines of an office. Some examples are appliance installation and maintenance services, cleaning businesses, non-emergency medical transportation, and HVAC companies.
What is a Mobile Workforce Management (MWM) Software Tool?
MWM software tools assist organizations in enhancing their efficiency through proper scheduling of the mobile workforce. By creating location maps of an organization’s workforce and timesheets, one can easily establish areas in which productivity is missing or areas where many people are coming together to complete similar work.
Follow-up question: What does the future hold for MWM?
Read the next section to know the answer-
MWM Future & Market Size
The global MWM market is expected to be worth approximately USD 3 billion in 2021, as the global report published in Verified Market Research states. 89 billion in 2020. Hence, it is expected to reach USD 10. In the forecast period of 2021-2028, the global automotive brake pad market is expected to reach USD 46 billion with a Compound Annual Growth Rate (CAGR) of 13%. 16% from 2021-2028.
A larger percentage of companies have embraced BYOD (Bring Your Own Device) at the workplace due to competitive forces from the tech industry. Gadgets like Tablets, Smartphones, and other modern innovations used in mobilization and broadband technology in computing are getting cheaper. All these are the primary reasons for the increase in the field workforce and management.
Follow-up question: What features to look for in MWM Software?
Read the next section to know the answer-
Some Powerful Features of MWM Software
The best mobile workforce management software ensures that it is easy for managers to monitor the field employees when they are off the office. undefined
- Geofencing is like creating boundaries; this way, you are aware when a person is out of that particular geofence area.
- Real-time updates can also be provided to alert the user to anything that he or she may have missed.
- Real time location tracking is important because this will make them know where their employees are at any given time and how long they have spent there.
- They should allow you to view and audit the work history and location history so that you can know what your employees were doing at any time in the day.
- Privacy protection with automatic number trace, so employees do not get the feeling that they are being stalked by their boss.
- Pop-up notifications, which means that you get to know when something special occurs (for example, an employee using more than the allowed break time for lunch).
- One way is the use of mobile application whereby managers can view their teams and the progress they are making at any given time without having to make a call or send an email because the information is real-time.
In conclusion, these methods make dealing with a mobile workforce easier than at any other time.
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Also Read: Workforce Management: A Complete Guide
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Top 5 Benefits of Mobile Workforce Management (MWM) Software
MWM software allows employers to navigate the human capital within their companies properly and successfully, thus saving time and money. Employers can efficiently schedule and track their employees’ work locations and tasks, as well as the key performance indicators, directly from their computers and even with a mobile device at their convenience.
Below are the benefits of the mobile workforce solutions that make it essential to small and big businesses.
Number 1: Improved Communication
First of all, it is necessary to note one of MWM’s peculiarities that can improve cooperation and communication between employees in your company. Subordinates are at such different places of work today that they do not wish to spend a lot of time on telephone conferences speaking to their colleagues when they can be more productive.
The mobile workforce technology enables them to send messages in real-time, which would be very helpful. It also enables the team to work closely together. This common platform can fill the communication gaps to assist in effective decision-making, resulting in happy employees.
Number 2: Improved Customer Satisfaction
The first-time fix rate (FTF) determines the ability to fix work orders at the initial time they are scheduled. Aberdeen Group research discovered that companies with an FTF rate of over 71% had higher customer satisfaction levels by 20% compared to companies with an FTF rate below 70%.
Therefore, it is obvious that if your organization employs a field workforce management software solution like Workstatus, your customers will be even happier. Your field employees will always have up-to-date information, which they can refer to whenever they need it. It means no more ritual visits, often leading to increased downtime and, thus, better-satisfied customers.
Number 3: Tracking Employees’ Performance
Monitoring your employees’ work performance is important to ensure that they retain an efficient workforce, which will benefit the business. With a mobile workforce management platform, you can easily assess the rates of task completion, time consumed, or even expenses incurred by each employee, so it reassures them that they are not allowed to be idle and lazy!
Sign up to try the best field management software to track your employees’ performance here
Number 4: Better Efficiency
Efficiency is the crucial factor to succeeding in the new economy. With a workforce of human beings spread across thousands or millions of miles, using inefficient tracking and communication systems leads to huge problems. MWM can help you monitor your employees’ jobs and performance on a detailed level with data-driven time and productivity reports.
If you’re looking for increased efficiency in your company, look no further than the best workforce management software available in the market.
Number 5: Less Stress
People often think that tech can cause more stress for workers. It couldn’t be further from the truth – one recent study found that 75% of employees would leave their current job if it wasn’t for the availability of digital tools. Having all your business documents and tasks at your fingertips reduces stress because you’re less likely to make mistakes.
Follow-up question: Is there any best workforce management software available in the market?
Also read: On-Premise or SaaS: Which is Better for Your Business?
Read the next section to know the answer-
Why Are Companies Making a Shift To Workstatus From Its Competitors?
MWM Software like Workstatus provides various features to help you coordinate with field workers efficiently, transparently, and openly. It enables business owners and team leaders to perform the following tasks with ease:
- Powerful Geofencing Capabilities
- Optimize routes and schedules
- Automate scheduling and planning tasks
- Evaluate performance with built-in analytics tools
- Workload adjustment based on shift timings
- Record job start and end time automatically and accurately
- Keep FTF rate>71% for satisfied customers
Plus, businesses have already reaped the following benefits of trusting Workstatus to manage their mobile workforce-
- Powerful time tracking and reporting system optimized their overall workflow by 28%
- single dashboard to keep track of employees who are absent, leave early, or tardy; it improved the attendance of their workforce by more than 15%
- A boost of 34% in productivity by having real-time data to easily identify and remove any roadblocks that may arise
More amazing features of Workstatus for your field workforce:
- Face recognition based attendance
- Online Timesheets for field workers
- Download time & productivity reports
- Mobile Apps for Android and iOS users
Are you now ready to get started?
Start monitoring your mobile workforce now!
Closing Thoughts
Mobile or field workforce management solutions can positively impact your company in many ways. It could increase efficiency, productivity, and even employee engagement. All this translates to better customer service and financial success for you.
No company can thrive without a proper workforce management system in place. It has become essential for meeting expectations and ensuring the sustainability of your enterprise. With workforce management solutions, you will be able to determine where you need to allocate resources most efficiently and improve the overall productivity of your field members – which translates directly into increased revenue for your business.
If you’re interested in learning more about the best workforce management software and what it can do for your business today, try Workstatus free for 7 Days!
FAQs
Ques: How can MWM increase your productivity?
Ans: MWM systems also improve performance by easily monitoring employees’ location and movements, hence efficient schedule creation. Less time is wasted, and documents can be easily shared. It helps in directing the available resources appropriately and also in the timely accomplishment of any available assignments.
Ques: Is Mobile Workforce Management fit for all industries?
Ans: Yes, MWM is most advantageous to industries composed of numerous employees on the move, including delivery services, field services, and the sales force; nevertheless, it is versatile enough to be implemented in other industries, inclining to work away from central offices.
Ques: In what ways does MWM promote employee responsibility?
Ans: MWM systems improve another organizational function – accountability because reports and real-time information on employee actions give clear information. This is beneficial to managers as they can oversee the workforce, check their productivity, and adherence to the laid down timetable besides being able to correct defaults, thus producing a responsible and dependable workforce.
